Our web site uses site specific, non personally identifiable cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
If you continue to use our site, we will assume you are happy to accept cookies. If not you should stop browsing.
The Vision Africa website uses Google Analytics to help analyse how users use the site. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of our website and to compile statistical reports on website activity for Vision Africa.
We will not (and will not allow any third party to) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither Vision Africa nor Google will link, or seek to link, an IP address with the identity of a computer user.
Vision Africa takes your privacy extremely seriously and is committed to ensuring that any data we hold on you is kept safely and securely. We will not divulge your details to anybody who is not directly connected with our work for any purposes and we will never disclose your data to a third party without your express consent.
If you have any questions about how your data is handled, please contact us via our contact form.
We promise that the information you give us will be treated in complete confidence by us and stored in accordance with the Data Protection Act 1998. It is kept only so we can provide you with the information and services that best match your needs.
We will always respect your privacy and will never provide your details to third parties for marketing purposes. Your details will only be made known outside of Vision Africa where we use other organisations to carry out work on our behalf (for example with our Bank for processing standing orders). We may transfer data outside the European Economic Area to our Vision Africa team in Kenya for the purposes of keeping you informed of our work and specifically for updates on children you sponsor, but this information will not include banking details or sensitive personal data.
We may also need to pass on information when required to do so by law or by a regulatory body (for example, for a Gift Aid audit by the Inland Revenue or if asked for details by a law enforcement agency).
What information we collect
We collect data from our website for a number of reasons, primarily to provide you with the most useful and relevant information and services from Vision Africa. We do this through collecting and analysing both anonymous data, and personal data volunteered by you online.
In some areas of our website we use response forms, emails etc. to collect personal data such as your name, address, telephone number and email address. We may use this personally identifiable information to customise the content on the Vision Africa website and to process any requests, applications or transactions undertaken by you and for internal administration and analysis. We use this information only for the reason you have supplied it or any other reason for which you have given us permission to do so.
In some cases we may ask you to ‘opt-in’ to receive future communications including email newsletters or marketing. In other cases, when we ask you for information about yourself you may, by ticking the appropriate box provided, tell us that you do not want future communications from us.
We do not collect sensitive personal data, including but not limited to your racial or ethnic origin, political opinions, religious or spiritual beliefs or your physical or mental health or condition, but should you supply such data to us, or in the event that we start to collect such data, you hereby consent to the use of such data solely for the purpose stated at time of collection.
In addition to information given explicitly by you, we also collect information about your visit to our website (for example, the date and time of your visit and the pages that you view). This information is anonymous and is not connected to you and does not identify you personally. This kind of data helps us to understand how our visitors use our site so that future website development can better meet your needs.
All donations by credit or debit card on our website are processed on our behalf by the Charities Aid Foundation (CAF) via a secure server. CAF offer this service to us free of charge, other than a small overhead fee subtracted on each transaction. The service is processed by RSM 2000 Ltd on behalf of CAF.
Keeping up to date and respecting your privacy
From time to time we will contact you with information about our work, including appeals and feedback on how your donations have been used. We therefore want to make sure we’ve got all the info about you that we need and to ensure that it is up-to-date. If you spot any errors, if your contact details change, or if you do not wish to receive information about Vision Africa any longer, please just let us know using our contact form.
Our email newsletters always contain a link to allow you to un-subscribe from our mailing list, or update your preferences. If you choose to un-subscribe your email address will be immediately removed from the list in question and we will not email you again unless you re-subscribe in the future. In the event that this process fails please contact us stating the email address in question and we will quickly remove it manually (select ‘Website Feedback’ as the department to contact).
Vision Africa is at it’s heart a Christian organisation. We therefore hold our Christian principles of honesty, integrity and respect for one another very highly and would never intentionally cause anybody distress. Should you feel that we have failed in this aspiration please follow our complaints process below.
Fundraising and communications ethics
We are a member of the Fundraising Standards Board (FRSB) and as such we have promised to abide by the guidelines issued by them. Specifically we have promised that:
We are committed to high standards
We are honest and open
We are clear
We are respectful
We are fair and reasonable
We are accountable
In addition we make the following promises to our supporters:
- We will never bombard you with requests for additional support with loads of flyers through your letterbox. We may make an occasional appeal and we will follow-up if you stop regular giving, especially child sponsorship, but only to be sure that was deliberate on your behalf.
- If you wish to be removed from our email list at any time all of our newsletters have a link for you to unsubscribe. That request will be honoured automatically and immediately.
- If you wish to be removed from our postal mailing list please just write to us (see our contacts pages for addresses in Kenya, UK and USA) and we will ensure that happens within 21 days. You may also phone us if you would prefer.
- We respect your privacy absolutely and we will never share your details with any other charity or organisation except for the express purpose for which they have been given (e.g. with our Bank or Card payment processor).
- If you’ve asked to be removed from any list (email, sponsorship or postal mail) we honour that absolutely and you will not hear from us again unless you re-subscribe.
Should you feel that we have let you down and not behaved in accordance with the FRSB guidelines or our own ethical standards then you should raise a complaint with us. The easiest way to do this is to go to our contacts page and send a message to us using ‘Complaints’ as the department to send the message to. Alternatively please write to or telephone us using the relevant contact information for either Kenya, the UK or the USA. All complaints will be investigated by the relevant country board and will be acted upon expediently. Should the complaint be in respect of our fundraising activities we would ask that you give us the opportunity to put things right, but should we fail to do so then you may wish to contact the FRSB via their website: www.givewithconfidence.org.uk/ (opens new window/tab)